Who We Are?

 

Being locals, We live and breathe travel in our land, Firefly Travel Vietnam is a professional tour operator mainly providing private, safe, hassle free, unforgettable journey and tailor-made Holidays in Vietnam for small groupfamilycoupleindividual traveler who are looking for relaxing and fascinating vacations.

Firefly Travel Vietnam is proudly renowned as a leading Vietnam tour oparator company with a great love to our country’s beauty - desire to deliver unforgettable memories for our customers. We take care of every step before and during the tour to make sure that every time you remember Vietnam tour with us, your satisfied smile will be on you.

Besides, we also understand that every customer has your own preferences of travelling. This is the reason why we would like to emphasize on individual desire to customize tours best fit with you. No matter where you want to visit, no matter what you love to do, no matter with whom and when you go, we - with our own extensive local experiences - will try our best to deliver you a great tailor-made holiday in Vietnam. Moreover, every product that we customize orients to sustainable development with deep respect towards the Vietnam culture, people, and environment. These are our promise of Best Services for every single customer.

Moreover, fast response is always one of our principles to deliver the Best Support for our clients. Any time you send us your inquiry, we always try our best to reply you in the same day or at the most 48 hours. If you need any urgent assistance, our hotline 24/7 is always willing to support you. We always spare no efforts in bringing the as fast response as we can for you. Through our family tour operator offices in countries, we will provide you with the best competitive rates, quality services and make unforgettable journey of a lifetime. Surely, you will feel satisfactory!

We also ensure the Best Price along with the best service so that you will always feel satisfied when travelling with us. We have an excellent relationship with our suppliers of hotels, cruises, airlines and other services to get the best rate for our customers. Moreover, we always catch promotional rate from suppliers and inform to our clients so that you can get the excellent service with very good price.


 

 

 

What We Do?

 

With deep understanding of our land and many years of experience operating holidays & tours in Vietnam, we always move forward to satisfy all your requests and bring you the best enjoying and relaxing holidays in Vietnam. We always try our best to bring all the best experiences to customers: Quick response, Tailor-Made Quality Holidays & Tours, Experienced experts, 24/7 Customer Service, Reasonable Price, Adequate to quality.

 


 

 

Our Vision

 

 

Our vision is to be a leading travel company in Asia which connects all local service providers in order to supply travelers with high quality and full-service touristic packages at best price, and benefiting all people around us:

  • Customers

We aim to keep on offering best travel services for our clients in order to provide them unique unforgettable experiences at the best price.

  • Employees

We want our employees to develop their potential fully and freely. That is why BestPrice Travel provide a comfortable and inspiring working environment.

  • Partners

Developing a networking in order to promote synergies, which create common and true value.

  • Society

We create true value for our customers means create true value for our society. By providing quality travel services, we contribute to get a better world, since we help to build bridges between countries and people.

Provides a cost-effective commission based model, a network of most leading travel companies in Vietnam. Joining with us, we can help you grow your revenue and promote your brand.


 

 

Why Book With Us?

 

 

 

Best Value

Customer's satisfaction is the biggest goal and inspiration in our career. We always try our best to deliver as much pleasure as possible to every single tourist. Therefore, you'll always get much more what you pay for. Best Services, Best Support, Local Experiences are our promise.


Best Price

We have an excellent relationship with our suppliers to ensure that we get the best rate and best service for our clients. In addition, we always catch promotional rate from our supplier and inform to our clients to make sure that they pay for the services at lowest price.


Best Support

Fast response is vital question in tourism industry and therefore one of our principle is getting back to every inquiry the same day or at the most within 48 hours. You always have our 24/7 hotline support in case you need any urgent assistance. To be locals, we are always by your side.


 

 

Best Price Guarantee

 

 

At FIREFLY TRAVEL Vietnam, we always try to provide the best and better price to customer.

In case you booked a package with FIREFLY TRAVEL Vietnam and then you found a package that satisfy all the following conditions:

1. Same type

2. Same package

3. Same date

4. Same delay and cancelation policy

5. Same payment conditions (Deposit, full pay or nonrefundable...)

At the lower price, we could provide you the cabin you booked for at the price equivalent to that.

As you found the lower price, you can contact us the email fireflytravelhue@gmail.com and provide us the following information:

Show the email of booking with FIREFLY TRAVEL Vietnam (Included: rate, type, date...)

Provide the website url where you found the better rate and provide a screenshot of our online competitor travel site indicating clearly the package, same type, same payment conditions and the rates for the same travel period booked with us

IMPORTANT! Show the evidence that out competitor truly offer you the rate which they public not the example or approximate rate.

If you could show enough evidence, after checking all conditions, we would proceed refund you.

- In case you have not paid for your booking with us, we will directly put a cut on the amount of money you have to pay.

- In case you have paid for your booking already, we would refund you in cash as you came to Vietnam.

The Best Price Guarantee does not apply:

1. The lower price you show us is private price or contract price rather than the online price applied for general public.

2. The lower price you show us is included in a special promotion packages, deals or other extra services.

3. The lower price you show us is discount price applied for groups, membership or frequent customers.

4. The lower price you show us is the example or approximate rate from untruth-worthy website.

FIREFLY TRAVEL Vietnam has the right to solve your claims according to our Best Price Guarantee Policy at that time and reserves the right to discontinue the "Best Price Guarantee Policy" at any point of time.

Blow your price concern; be confident to choose the best suitable package for you with FIREFLY TRAVEL Vietnam right now!


 

Deposit & Payment

PAYMENT BY CREDIT CARD

 

Instructions to pay online with Visa, MasterCard, American Express, JCB Card
We connect with OnePAY Payment Gateway to accept Online Card Payment (www.onepay.vn). All of your card information is processed through SSL protocol with international card security standard. Your card information will not be stored at our system (merchant) but MasterCard with international security standard.

After you have received your order from us through a link, please check the information of the Order. If all the information is correct, please read & agree with Terms and Conditions before clicking to pay. You will be redirected to OnePAY Payment Gateway to pay us online with Visa, MasterCard, American Express, and JCB Card . 

Note: In some cases, your transaction may be not successful due to:

- In correct card information

- Not enough credit balance (daily or monthly)

- Your card has not been activated for online payment. You should contact the Issuer Bank for the card activation.

In case you input correct card information but you did not receive the transaction result from the payment gateway or from us. Please do not try to make other payment. Contact us to get the transaction result and confirmation of the Order (Email: fireflytravelhue@gmail.com)

PAYMENT & DEPOSIT FOR BOOKING TOUR & HOLIDAY PACKAGES

a - Deposit: A deposit of 30% of total value by credit card is required upon confirmation of your booking. Once deposit of your booking has been made, it is agreed that you have read, understood and accepted all our Terms and Conditions.

b - Remained balance: The remained balance of the tour value (70%) will be paid on arrival.

PAYMENT & DEPOSIT FOR BOOKING CRUISE HALONG ONLY

a - Deposit: A deposit of 50% of total value by credit card or bank transfer plus bank charges (processing fees) is required upon confirmation of your booking (If this amount is less than US$500, we would suggest you to pay us in full before you arrive). Once a deposit is received it is understood that you have read, understood and accepted all our Terms and Conditions.

b - Remained balance: The remained balance of the tour value (50%) will be done at least 15 days prior to your arrival in Vietnam.

b - Full payment: When customers confirm the Booking less than one month to go. Full payment is required.


 

 

 

Cancellation & Amendaments

 

 

We would deeply regret your decision to cancel your trip to Vietnam, however we realize that there are many valid reasons that this can happen.

CANCELLATIONS & REFUNDS FOR BOOKING TOUR & HOLIDAY PACKAGES

In the event of cancellation, the cancellation fee will be applied as below:

+ To confirm the booking with us, a 30% deposit is required. If you cancel the tour > 45 days, 10% will be refundable.

+ 45 to 20 days before the trip date: 30% of the deposit will be charged.

+ From 20 to 15 days before the trip date, 50% of the of the deposit will be charged.

+ 15 days before the date of the journey or no show: no refund will be made.

Your satisfaction is our first priority. If there's a problem with your booking, please contact us and state your reasons for the refund request and we will try our best to assist you.

CANCELLATIONS & REFUNDS FOR BOOKING CRUISE HALONG ONLY

- Cancellation by customer will be charged as follow:

+ More than 30 days before the beginning of the trip: 20% of the total trip cost

+ 15 to 30 days before the trip date: 50% of the total trip cost

+ From 7 to 14 days before the trip date: 75% of the total trip cost

+ No refunds for cancellations 7 days before the commencement of the journey.

- Cancellation by FIREFLY TRAVEL Vietnam

The contract between the services rendered by FIREFLY TRAVEL Vietnam may be canceled by us for reasons related to a situation of force majeure, political, health, natural disaster, plane, etc. In all such instances of cancellation, registrants are fully reimbursed, but can not claim any compensation.

NOTE: Please note that SPECIAL OFFERS that customers agree with the Travel Consultant are not eligible for the general cancellation policy and have to work under certain conditions of each booking.


 

 

 

Terms and Conditions

 

 

By using this site, you convey your agreement with these Terms & Conditions and the Privacy Statement. If you do not agree with the terms stated in this agreement or are dissatisfied with the site please direct your complaints to Contact Us page. Failure to comply with these Terms & Conditions may result in legal action and restriction of your ability to access this site. From time to time, FIREFLY TRAVEL Vietnam may modify these Terms & Conditions. Please continue to review this agreement whenever accessing or using this site.

CHANGES OF BOOKING

Transfers: Where you are or any member of your party is prevented from travelling for any reason (including death, illness or jury service) we will transfer your booking to any other person satisfying all the requirements relating to your holiday notified to us by you in writing a reasonable time prior to your due date of departure.

Other changes: If you wish to make any other change to your booking at any time (itineraries, hotels, fligh tickets, etc.) after our booking confirmation has been issued, we will try but cannot promise to meet your request. On some occasions, if members of a group booking withdraw, there are fixed costs which mean the remaining travelling party must pay more per person. We require your authority in writing before we can make any change. In the event that any change is requested in relation to a group booking we require the authority in writing of the lead name before we can make the change.

Treatment of changes by our suppliers: Many of our suppliers, particularly airlines do not permit us to change names or travel dates and impose full or partial charges. We will pass these on to you where applicable. All expenses incurred by FIREFLY TRAVEL Vietnam in alteration of the booking are to be paid by customer. This includes all fees and charges levied by third parties such as cruise operators, airlines and hotels if any.

INSURANCE

FIREFLY TRAVEL Vietnam is an inbound travel agency; therefore it will not be possible to arrange any insurance for the clients. We advise them to contact an insurance company in the country of residence. However, it is possible to let us act as an intermediary link between the client and their insurance company.

We highly recommend that you purchase full coverage travel insurance from your country of origin. Insurance provided by FIREFLY TRAVEL Vietnam is not applicable where only hotel or vietnamtravelcenter flight booking are purchased through FIREFLY TRAVEL Vietnam.

COMPLAINTS AND CLAIMS

Shall you feel unsatisfied with any service FIREFLY TRAVEL Vietnam has provided, please notify your local tour guide or your travel advisor to avoid the potential for similar problems happening again during your trip.
In the event of a complaint or claim for compensation, you must inform us by email, regular mail, or facsimile in writing within 15 days from the end of your tour. Relevant receipts and substantiating evidence must be attached to the letter of claim. FIREFLY TRAVEL Vietnam will not be liable for any claims made later than 15 days after the completion of your tour.

COMMUNICATIONS

You can contact FIREFLY TRAVEL Vietnam via the web form from FIERFLY TRAVEL Vietnam, email, fax, or phone. If for any reason, you fail to receive any reply from FIREFLY TRAVEL Vietnam in regard of your tour status within 48 hours from the time you submitted the request for booking, modifying, or canceling a tour, please contact FIREFLY TRAVEL Vietnam customer service center at contact@vietnamtravelcenter.com or phone at (+84) 911346356 immediately to ensure that we are able to deal with your enquiry in accordance with the terms of our Terms and Conditions.

LIABILITY & RESPONSIBILITY

FIREFLY TRAVEL Vietnam provides tour information and vietnamtravelcenter tour bookings. FIREFLY TRAVEL Vietnam publishes travel information and services gathered from the selected quality hotels, air ticket agencies and tour companies & operators.FIREFLY TRAVEL Vietnam will not be responsible for errors, emissions or inaccuracies in information provided by third party providers. 

We shall not be responsible for any wrongful or negligent or fraudulent, omissions, changes of itinerary, cancellation or the failure of any equipment operated by those suppliers or any other party not directly owned or controlled by FIREFLY TRAVEL Vietnam.

We shall not be liable for any loss, injury, or damage to person or property, alteration of itineraries or cancellation in part or in full, caused by climatic conditions, sea fire, breakdown of machinery or equipment, acts of government or other authorities, wars whether or not declared, civil disturbances, strikes, riots, thefts, epidemics, quarantines, medical or customs regulations, terrorist activities, or any other actions, omissions or conditions beyond FIREFLY TRAVEL Vietnam 's control. Neither FIREFLY TRAVEL Vietnam nor any of its affiliates or subsidiaries shall be or become liable or responsible for any additional expenses of liability sustained or incurred by the tour member as a result of any of the aforementioned causes

We is not responsible for a client's failure to comply with customs regulations.

We is not responsible for the theft or loss of any customer's valuables or items of personal property due to the negligence of the customer.

FIREFLY TRAVEL Vietnam reserves the right to substitute hotels, flights, or cruise ships, to alter itineraries, or to cancel the tour prior to departure. If FIREFLY TRAVEL Vietnam has cancelled any tour prior to the commencement of the tour, FIREFLY TRAVEL Vietnam is liable for a full refund of the money received from the client.

Many of FIREFLY TRAVEL Vietnam tour packages include activities which require care and attention. Such activities include boarding and going ashore from boats, climbing hills and entering and exiting tombs and caves etc. You will receive help and advice from our representatives but all activities are undertaken at your own risk. FIREFLY TRAVEL Vietnam, its employees and agents cannot be responsible for any action or event that occurs after it said employees and agents have exercised their duty and taken the necessary care.

FIREFLY TRAVEL Vietnam reserves the right to modify or rescind the terms and conditions in whole, or in part at any time with or without notice.

MODIFICATION OR DISCONTINUANCE OF SERVICE

FIREFLY TRAVEL Vietnam reserves the right to modify or discontinue service to clients who behave illegally or objectionably toward its employees and agents. Offensive behavior includes behavior which is obscene, racially offensive or of a sexual nature.

PAYMENT & DEPOSIT FOR BOOKING CRUISE HALONG ONLY

a - Deposit: A deposit of 50% of total value by credit card or bank transfer plus bank charges (processing fees) is required upon confirmation of your booking (If this amount is less than US$500, we would suggest you to pay us in full before you arrive). Once a deposit is received it is understood that you have read, understood and accepted all our Terms and Conditions.

b - Remained balance: The remained balance of the tour value (50%) will be done at least 15 days prior to your arrival in Vietnam.

b - Full payment: When customers confirm the Booking less than one month to go. Full payment is required.

CANCELLATIONS & REFUNDS FOR BOOKING CRUISE HALONG ONLY

- Cancellation by customer will be charged as follow:

+ More than 30 days before the beginning of the trip: 20% of the total trip cost

+ 15 to 30 days before trip commencement: 50% of the total trip cost

+ From 7 to 14 days before trip commencement: 75% of the total trip cost

+ No refunds for cancellations 7 days before the commencement of the journey.

- Cancellation by FIREFLY TRAVEL Vietnam

The contract between the services rendered by FIREFLY TRAVEL Vietnam may be canceled by us for reasons related to a situation of force majeure, political, health, natural disaster, plane, etc. In all such instances of cancellation, registrants are fully reimbursed, but can not claim any compensation.

TRANSFER FOR BOOKING CRUISE HALONG ONLY

In case you travel by shuttle bus, we will fix and confirm the time with you through email or phone call and you must be ready at that time. If you are late, shuttle bus will NOT wait for you and you must be responsible for your lateness. We will discuss and figure out the best solution for you.

In case you change the hotel, you must inform us as soon as possible and we can change the place of picking you up. If you DO NOT inform us the change, you must be responsible for this.